Privacy Policy
Trade Recovery Group Ltd (Company No: 17226288)
Last updated: May 2026
Trade Recovery Group Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our services.
1. Who We Are
Trade Recovery Group Ltd
United Kingdom
Email: info@traderecoverygroup.co.uk
Trade Recovery Group Ltd is the data controller responsible for your personal data.
2. The Infomation We May Collect
We may collect, use and store the following types of personal data:
Identity data
Including:
- full name
- business name
- job title
Contact Data
Including:
- email address
- telephone number
- postal address
Case/Enquiry Infomation
Information you provide relating to your enquiry, including:
- invoice details
- dispute details
- payment history
- communications
- photographs
- contracts
- WhatsApp messages
- supporting documentation
- other evidence you choose to provide
Technical Data
When you use our website, we may collect:
- IP address
- browser type
- device information
- operating system
- website usage information
Communication Data
Records of:
- emails
- telephone calls
- contact form submissions
- WhatsApp messages
- other communications
3. The Infomation We Collect
We collect personal data when:
- you complete a website contact form
- you email us
- you call us
- you contact us via WhatsApp
- you submit documents or evidence
- you request information about our services
- you browse our website
4. How We Use Your Data
We use your data to:
- respond to enquiries
- assess your circumstances
- review supporting documentation
- provide requested services
- communicate with you
- manage our business operations
- improve our website
- comply with legal obligations
- establish, exercise or defend legal claims where necessary
5. Lawful Basis or Processiong:
Under UK GDPR, we rely on one or more of the following lawful bases:
Legitimate Interestes
To:
- assess enquiries
- communicate with prospective clients
- operate and improve our business
Contract
Where processing is necessary to provide services requested by you.
Legal Obligation
Where required to comply with applicable law.
Consent
Where you voluntarily provide information or consent to certain communications.
6. Sharing Your Infomation
We do not sell your personal data.
We may share information where necessary with:
- website hosting providers
- email service providers
- cloud storage providers
- IT support providers
- professional advisers
- insurers
- law enforcement or regulatory bodies where legally required
Information will only be shared where reasonably necessary.
7. Data Storage and Security
We take reasonable technical and organisational measures to protect your data.
This may include:
- password-protected systems
- secure email access
- restricted access to data
- secure cloud storage
- reasonable document handling procedures
No internet transmission can be guaranteed 100% secure.
8. Data Retention
We retain personal data only as long as reasonably necessary.
Retention periods may depend on:
- the nature of the enquiry
- whether services were provided
- legal obligations
- dispute or complaint risks
- record-keeping requirements
Where no longer required, data will be securely deleted or anonymised where appropriate.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve website functionality and user experience.
These may include:
- essential website cookies
- performance or analytics cookies
- security cookies
You can control cookies through your browser settings.
Where legally required, consent will be requested.
10. Third-Party Services
Our website may contain links to third-party websites or use third-party service providers.
These may include:
- GoDaddy
- Microsoft 365
- Google services
We are not responsible for third-party privacy practices.
You should review their privacy policies separately.
11. Your Rights
Under UK data protection law, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data
- request restriction of processing
- object to processing
- request transfer of your data
- withdraw consent where consent applies
Requests may be made by contacting us.
12. Complaints
If you are unhappy with how your data is handled, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO):
13. Children
Our services are intended for business users and are not directed at children.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this website.
15. Contact Us
Trade Recovery Group Ltd
Email: info@traderecoverygroup.co.uk
Copyright ©2026 traderecoverygroup.co.uk - All Rights Reserved. Company No: 17226288. Registered in England & Wales.
Trade Recovery Group Ltd is not a law firm and does not provide regulated legal advice. Information provided is for general business support purposes only.